SOC 13-1031: Claims Adjusters, Examiners, and Investigators
SOC 13-1031: Claims Adjusters, Examiners, and Investigators
Official BLS Definition
Source: U.S. Bureau of Labor Statistics, Standard Occupational Classification (SOC) System, 2010 Edition
Occupation Description
Investigate, analyze, and determine the validity of claimed losses or damages and attempt to effect a compromise with claimants. Work in property and casualty insurance. May interview claimants and witnesses, inspect real and personal property, review police reports, and examine medical reports.
Key Duties
- Investigate insurance claims by interviewing claimants and witnesses
- Inspect property damage and review police and medical reports
- Determine the amount of losses or damages to company property
- Negotiate and settle claims with claimants
- Prepare detailed reports of investigative findings
- Arrange for medical examinations and reports
- Review and analyze surveillance materials, medical tests, and x-rays
- Examine and analyze evidence at sites of loss
- Evaluate case information and recommend settlement
Related Occupations
- Insurance Sales Agents (SOC 41-3021)
- Insurance Underwriters (SOC 13-2053)
- Compliance Officers (SOC 13-1041)
- Investigators and Security Officers (SOC 33-3021)
Data Quality Notes
Important: BLS OEWS data for SOC 13-1031 generally does NOT differentiate between:
- Claims Adjusters, Insurance (private sector)
- Claims Examiners, Government (state disability agencies, workers' compensation boards)
The aggregate data includes both occupational streams. Massachusetts Disability Determination Services (DDS) examiners may be classified under:
- SOC 13-1031 (if coded as claims examiners)
- SOC 13-1099 (Business Operations Specialists, not elsewhere classified)
- State-specific occupational codes in state payroll systems
Verification Required: The actual classification of VDEs (Vocational Disability Examiners) in Massachusetts state government payroll should be confirmed against MassCivil Service occupational codes, not assumed from BLS national aggregate data.
SOC 2010 vs SOC 2020
This definition follows SOC 2010. BLS transitioned to SOC 2020 in 2023. In SOC 2020, the structure may have changed; check https://www.bls.gov/soc/2020/ for any reclassification.
Data Extracted: 2026-05-05 Definitions Last Updated by BLS: 2009-2010 (SOC 2010 edition)