Annual Report FY24
Annual Report FY24
Agency Impact
Contents
08 Exploring Possibility at the Annual Summit
10 Fiscal Year at a Glance
14 Harnessing the Power of Partnership
12 Career Services
16 Unseen Struggles
20 Statewide Rehabilitation 22 SRC Committee Reports
28 SRC Recommendations
Council Report
34 Embracing Creativity
32 Home & Community Life
38 An Internship with MassAbility
35 Disability Determination Services
From the Commissioner
Dear MassAbility Community:
Wow does it feel good to write that! On September 12, 2024, the Massachusetts Rehabilitation Commissioner (MRC) became MassAbility. We could not be more grateful to Governor Maura Healy, Secretary Kate Walsh, and members of the Massachusetts Legislature for their unwavering support as we usher in a new era for our agency.
Over the years, MassAbility has expanded its role in the community, providing services that meet people with disabilities where they are, literally and metaphorically. MassAbility today is about pride and self-determination. We’re about rights and equal access. We’re about building a future and being fully present and counted in the world. That’s the truth at the heart of MassAbility.
In this report you’ll see facts, data, and numbers. But more importantly, you’ll meetHelping you do you. the people and see the impact our agency has in Massachusetts every day. For too long, people with disabilities have faced social and physical barriers in their path to independence and self-determination. We cannot reach our true potential unless everyone can participate fully and contribute their talent, will, and ingenuity. Inclusivity is good for society, good for business, good for our culture. When we break down barriers, we make life better for all.
Toni Wolf
Commissioner of MassAbility
For people with disabilities.
MassAbility
We Are MassAbility
Toni Wolf Commissioner of MassAbility
“ Language has the power to shape people and culture, tackle stigmas, biases, and stereotypes.
“
“Words matter. This legislation ensures that the names and terms we use accurately reflect the strength and capabilities of the disability community, supports our goal of helping the people we serve achieve autonomy and independence, and breaks down stigma,” said Governor Maura Healey. “I’m grateful to our partners in the Legislature for advancing this legislation, and to the members of the disability community and our team at MassAbility and the Executive Office of Health and Human Services who advocated to make this a reality in Massachusetts.”
The new name directly resulted from feedback from the disability community and was selected following significant research, focus groups, surveys, and conversations with the community, businesses, providers, and advocacy organizations.
It’s about building a future and being fully present and counted in the world.”
“This historic legislation represents the state’s commitment to propelling the disability movement forward,” said MassAbility Commissioner Toni Wolf.
“Language has the power to shape people and culture, tackle stigmas, biases, and stereotypes. For too long, the words we’ve used have not reflected the strengths, resilience, and determination of the disability community. This legislation changes that. We are changing life
in Massachusetts for the better, making it more equitable, accessible, and inclusive for people with disabilities.”
“MassAbility signals the intentionality of the Healey-Driscoll Administration for driving a more inclusive workforce, workplace, and work opportunities for individuals with all capabilities,” said Labor and Workforce Development Secretary Lauren Jones. “Massachusetts is dedicated to fostering an equitable workforce system, and the Executive Office of Labor and Workforce Development looks forward to building on shared strategies to achieve this in collaboration with
“This legislation is our latest effort to ensure that our state laws do not use antiquated words that carry negative connotations, words that also serve as a reminder of past injustices,” said Speaker of the House Ronald J. Mariano (D-Quincy). “I would like
“Every person has the right to live an independent and meaningful life regardless of ability, with the same access to work, housing, and services that every resident deserves,” said Senate President Karen E. Spilka (D-Ashland). “With the Governor’s signature, we change this name to one which reflects the strong work of MassAbility to deliver that access to every individual who works with them, and we remove archaic laws — an important step towards becoming a more equitable Commonwealth. I am deeply grateful to the Governor for her signature, my colleagues for their support, Speaker Mariano, and our partners in the House.”
MassAbility.”
to thank Governor Healey for filing the bill originally, as well as all my colleagues in the House and our partners in the Senate for working to pass this important legislation.”
October 29 as attendees, including individuals with disabilities, families, providers, and MassAbility staff, arrived at the Marriott Boston Quincy. By the afternoon, the venue was filled with meaningful connections and a palpable sense of community.
Day 1 included hands-on activities such as staff-led workshops, assistive technology and adaptive recreation demonstrations, speed networking opportunities for the disability community, and so much more. Day 2 provided an in depth opportunity for provider partners to understand the agency’s new brand, ask questions, and build community as organizations that provide services for the disability community.
The Explore Possibility Summit reinforced MassAbility’s commitment to creating spaces where the disability community and its allies can thrive, connect, and celebrate their shared purpose.
Reflections from the Community
Attendees were captivated by this year’s keynote speaker’s, MassAbility’s very own Disability Inclusion Leader’s and Family Inclusion Ambassador’s. This moving panel of individuals sharing their lived experiences, including Destiny Lomonte, a disability inclusion leader.
“The summit this year not only showcased our new name, but the power behind that name. The workshops centered on empowering the community. We taught how to share our stories to have a maximum impact, we looked
Exploring Possibility at MassAbility’s
at our futures through the young adult panels and fiscal planning, we took charge of our social and recreational life showing we don’t just have to go to doctor appointments
Annual Summit
and work, but to truly live our full lives. That’s the power behind MassAbility and making these connections at Summit- we show not just our vendors and caseworkers but
MassAbility hosted its third annual Explore Possibility each other just how able we really are.”
Summit this year at the Marriott Boston Quincy on
A Day to Celebrate Connection and Resilience
October 29 and 30. For the first time, the Summit wasThe lobby buzzed with excitement on the morning of
held under our new identity, MassAbility, reflecting a fresh chapter in the agency’s history.
Day 1, held on Tuesday, October 29, was designed specifically for agency participants, offering workshops and activities to connect them with services, celebrate their accomplishments, and inspire personal and professional growth. Day 2 brought together members of the provider community for networking, educational sessions, and workshops to improve service delivery.
The Summit kicked off with opening remarks from Commissioner Toni Wolf, who reinforced the purpose of MassAbility, “we want to make sure there’s equal access and equity for individuals with disabilities.” Participants viewed MassAbility’s powerful new video, showcasing the disability community along with staff intertwined with our vibrant new brand and messaging that speaks to what we do best: expanding what’s possible for people with disabilities.
Fiscal Year at a Glance
Career Services
participants receiving career services
17,291
participants enrolled in training/education
Cost for individual served $4,266
11,572 new applicants for Career Services
11,014 participants served
9,875 applicants determined eligible
Home & Community Life
Disability Determination Services
60,305
Funding Source
claims processed for individuals applying for SSI/SSDI benefit
Cost for individual served $7,904
| FY24 Funding | Funding Source | ||||
|---|---|---|---|---|---|
| FUNDING AREA | STATE | FEDERAL | TRUST | CAPITAL | TOTAL |
| Career Services | $37,733,229 | $57,717,556 | $3,879,502 | - | $99,330,287 |
| Home & Community Life | $75,901,106 | $3,329,468 | $4,026,606 | $3,801,159 | $87,058,339 |
| NextGen Careers | - | $4,103,676 | - | - | $4,103,676 |
| Disability Determination Services | - | $50,806,437 | - | - | $50,806,437 |
| Commissioner's Office | $388,930 | - | - | - | $388,930 |
| Agency Funding Total | $114,023,265 | $115,957,137 | $7,906,108 | $3,801,159 | $241,687,669 |
Agency Funding Total
Funding By Program
Career Services
Whether it’s for personalized career counseling, vocational training, accommodation assistance, or job search support, our team is here to champion your success. We’re not just creating opportunities—we’re cultivating an accessible and inclusive environment where everyone can thrive.
Service Offerings for Jobseekers
-
Interest and aptitude testing
-
Job placement assistance
-
Job placement assistance
-
Diagnostic evaluations
-
Diagnostic evaluations
-
College or vocational training
-
Financial wellness
-
Pre-Employment Transition
White 71.8%
-
Pre-Employment Transition Services for students (Pre-ETS)
-
Assistive technology
-
Financial wellness
-
Communication access services: ASL interpreters, oral transliterators, CART, multiple language translation
By the Numbers
Type of Disability
Citizens with disabilities were placed into competitive employment based on their choices, interests, needs, and skills.
Race
Gender
Did Not Identify 2.3%
Harnessing the Power of Partnership
By Lynh Chau
As a former MassAbility participant, she is intimately familiar with the challenges individuals with disabilities face when it comes to seeking a meaningful and rewarding career. This year she returned to the event in a different capacity–as a hiring manager and partner in possibility.
Cruz shared her journey of transformation from being a job seeker at the event to becoming a leader who hires others. “I first came here as a client a while back, said Cruz. “[MassAbility] helped me find a job, which has been a full circle moment. Now I’m here from a Human Resources perspective, hiring candidates and finding them positions. Thanks to MassAbility, I’m here because of them.”
She is now a Senior Talent Sourcing Partner at Mass General Brigham (MGB), driven by her passion for helping others with disabilities find meaningful work. MGB focuses on filling roles for satellite locations, often partnering with high schools, trade schools, and other diverse talent sources to offer inclusive job opportunities.
“MGB is committed to continuing these conversations [with job candidates] beyond the hiring event to stay connected and support their career journeys.”
of how creating opportunities for job candidates to share their unique skills and experiences can lead to meaningful careers, “It’s critical to allow MassAbility job candidates to shine and tell their stories in terms of how their skills can be transferred into a position. “Whether it’s a new career opportunity or guidance on new roles that might interest them”.
of how creating opportunities for job candidates to share their unique skills and experiences can lead to meaningful careers, “It’s critical to allow MassAbility job candidates to shine and tell their stories in terms of how their skills can be transferred into a position. “Whether it’s a new career opportunity or guidance on new roles that might interest them”.
Cruz shared her successful career and leadership growth, through both promotional opportunities and selfconfidence. “I’ve definitely grown and learned a lot,” Cruz said. “I started as an associate talent sourcing partner, then grew to a talent sourcing partner, and now I’m a senior talent sourcing partner. I’ve been promoted twice, gaining valuable skills, building confidence, and learning important leadership skills. What I do makes me happy—helping others find jobs is truly my passion.”
Hiring a person with a disability is not a gamble or a risk. According to the U.S. Department of Labor, employers who have embraced disability as a component of their talent strategy have seen a 90 percent increase in retention of valued employees, a 72 percent increase in employee productivity, and a 45 percent increase in workplace safety. Yet, societal stigma around disability remains a barrier in many organizations hiring practices. MassAbility is working to change that.
an inclusive hiring culture that allows individuals with disabilities to thrive and find meaningful careers. The agency has placed more than 625 individuals into successful careers as a direct result from the event.
MassAbility and MGB provided Cruz with the opportunity to cultivate her skills and build a career she is truly passionate about. Reflecting on her journey, Cruz shared “it brings me so much joy to help others find their path.”
Unseen Struggles
Navigating an Inaccessible World
By Cindy Walker
Jake Haendel didn’t plan to become a disability advocate and entrepreneur, but when Acute Toxic Progressive Leukoencephalopathy locked him in a coma for 10 months, his new life began.
Jake was initially believed to be brain-dead, but he was actually suffering from Locked-In Syndrome. Trapped in a coma, he remained completely conscious and completely aware of his surroundings, but unable to move and communicate with the outside world. Jake kept himself calm, continually reminding himself that he would find a way out and let his family and team of medical staff know he was still with them, hearing, seeing, feeling, and smelling everything that was going on around him. Eventually Jake began to communicate through eye and finger movements that were thankfully noticed by the nurses who cared for him.
He enlisted the help of some friends to brainstorm what is now called Ahoi, an app that uses crowdsourcing technology to rate the accessibility of public spaces. Users create profiles and add preferences on the types of accessible features that pertain to them. The algorithm then shows them businesses in the area that fit those needs, based on the ratings and reviews of other users. Some refer to the app as the “Waze for accessibility”, a space for people living with disabilities to help others living with similar disabilities navigate.
connect with a larger audience and create awareness for the app. During his keynote, Jake commented, “With the help of MassAbility, we can create a comprehensive map of Boston and Massachusetts to share with people living with a disability so they can find the best way to experience their community.”
Fast-forward to the Fall of 2024, the MassAbility Career and Business Relations Team partnered with Jake and Chris to create an internship cohort! Since Ahoi has gained momentum this past year interns were needed in all departments of the company. From marketing, user engagement, platform enhancements, and general Q&A, MassAbility Interns worked directly with Jake and Chris to create a strong sense of community and support for app users and the cohort. They were also able to go into their own communities and provide feedback on spaces and businesses using the app. In the spirit of fostering a tightknit team Jake and Chris would often schedule outings that celebrated this partnership and showed appreciation for the hard work and commitment of the team.
Most notably, Jake, Chris, the interns and some MassAbility staff cheered on the Boston Red Sox at a September 10 baseball game. We also had the privilege of working with a couple of Ahoi interns at the 12th annual Hiring Event on September 26. They had the opportunity to schedule interviews with the employer partners at the event, as well as tabling an exhibitor table to interact with attendees. They shared their experiences of working with Ahoi and
Jake’s incredibly unique perspective with living with a disability and starting his own business that caters to the disability community has been refreshing and what makes this type of collaboration so successful. Creating true partnerships with companies and organizations that foster the talents and passions of our job seekers is gamechanging in the career services field. MassAbility has committed to continue working with companies like Ahoi and with like-minded entrepreneurs like Jake and Chris.
As an Ahoi intern, I had the incredible opportunity to meet and collaborate with others who, like me, aimed to secure employment without letting their disabilities define them. “
This community has been a beacon of inspiration, showing me that our abilities, determination, and spirit are what truly matter. For a long time, I hid behind my “disability, lacking the confidence to fully embrace my potential. However, the support and encouragement I received through this internship changed everything.
This community has been a beacon of inspiration, showing me that our abilities, determination, and spirit are what truly matter. For a long time, I hid behind my disability, lacking the confidence to fully embrace my potential. However, the support and encouragement I received through this internship changed everything.
Through my work with Ahoi, I learned to confidently present my skills and talents to potential employers, without letting the conversation be dominated by my anxiety about my disability. This newfound confidence enabled me to secure a job with a great salary, granting me the independence and self-reliance I had always hoped for. This achievement is not just a personal milestone; it is a testament to the efficacy and impact of the Ahoi internship program.
Through my work with Ahoi, I learned to confidently present my skills and talents to potential employers, without letting the conversation be dominated by my anxiety about my disability. This newfound confidence enabled me to secure a job with a great salary, granting me the independence and self-reliance I had always hoped for. This achievement is not just a personal milestone; it is a testament to the efficacy and impact of the Ahoi internship program.
I should also highlight the incredible connections I made during my time at Ahoi. Working closely with Founder Jake Heandel, Co-founder Chris Beissel, and the team of interns has been a profoundly enriching experience. These relationships have not only provided professional growth but have also fostered friendships that I cherish deeply and will never forget.
This experience has truly changed my life, and I am eternally grateful for it. I sincerely hope that the Ahoi internship program continues to thrive and expand. My wish is to see every individual succeed, gain confidence, become independent, and realize their potential, just as I have.
Sherly Veras 2024 Ahoi Internship Cohort Participant
Statewide Rehabilitation Council
The SRC is a diverse, inclusive, and equitable advisory body that gathers representative voices from the disability community to provide input to MassAbility’s Career Services.
The Council’s collective and individual thinking plays a substantive role in how the agency operates and contributes to the innovation of career and counseling services. Members of the SRC collaborate with MassAbility in developing goals and priorities for the state plan, and offer input and consultation on policies, practices, and procedures that impact jobseekers. If you are an employer, individual with a disability, family member, advocate, service provider, and/or someone who wants to make a difference in people’s career-goals, this is the group for you!
Mission
We envision a world where all individuals with disabilities are supported to live their best lives, through person-driven, meaningful, competitive, and integrated employment and sustainable careers.
A Letter from the Chair
Heather Wood
restructuring committees to improve efficiency, collaborating with MassAbility on Diversity, Equity, Inclusion, and Accessibility (DEIA) efforts, promoting the Disability Employment Tax Credit (DETC) to employers, supporting self-employment strategies for job seekers, and improving employment outcomes for recipients of DMH’s Adult Community Clinical Services (ACCS) program.
FY24 SRC Members
Matthew Bander Disabilities Rep
As we look to FY25, the SRC remains steadfast in its commitment to expanding its impact, refining governance, and ensuring individuals with disabilities have the support and opportunities they need to achieve meaningful employment.
Youcef J. Bellil Disabilities Rep
Kate Biebel Ex-officio Deputy Commissioner
Dawn E. Clark Disabilities Rep
Rebecca Davis Parenting Training/Info Center Rep
Steve LaMaster Community Rehab Services Provider Rep
Lusa Lo Higher Education Rep
Steve Higgins Workforce Investment Board (WIB)
Heather Wood Dept. of Elementary & Secondary Education
Committee Fiscal year updates from the Statewide Reports Rehabilitation Council Committees.
Ad Hoc Committee on Membership
Chairperson: Naomi Goldberg
The ad hoc membership committee was established to focus on orientation and diversity strategies for future SRC recruitment. The creation of this committee was among recommendations made by National Association of State Head Injury Administrators (NASHIA) the organization with whom MassAbility contracted to implement the SRC’s diversity goals.
to geographic representation, disability/multiple disabilities, disability category (sensory, physical, mental health, cognitive), family member/caregiver, as well as race and ethnicity. Survey data was placed into pie charts for review by the executive committee as well as the full council.
Tools and resources for recruitment NASHIA developed a new membership and recruitment
The committee reviewed the most recent council brochure and agreed on the need to modify language to better
and agreed on the need to modify language to better describe the role and function of the SRC and the council’s diversity efforts. The committee reviewed the most recent council application and determined the need for
and agreed on the need to modify language to better describe the role and function of the SRC and the council’s diversity efforts. The committee reviewed the most recent council application and determined the need for
recent council application and determined the need for modifications to remove inaccurate language and to add demographic information. The application and brochure recommendations are being passed to MassAbility with the
recommendations are being passed to MassAbility with the request to revise both tools.
recommendations are being passed to MassAbility with the
Business and Employment Opportunity Committee
Develop practical strategies for sharing work incentives information with the business community/ The Business and Employment Opportunity Committee worked with MassAbility to promote the rollout of the Disability Employment Tax Credit (DETC). As of June, 2024 there were 40 certifications, demonstrating that the certification process is streamlined and working. The data collected is safeguarded. Staff from MassAbility’s Department of Finance certifies individuals for both the DETC and the federally-based Work Opportunity Tax Credit (WOTC). The company/employer who has employed a person with a disability for a year gets a unique identification number, checks a box for DETC, and submits a photocopy of the employee’s certification with its tax return. This is the first tax year that employers can claim the credit.
Develop practical strategies for sharing work incentives information with the business community/ The Business and Employment Opportunity Committee worked with MassAbility to promote the rollout of the Disability Employment Tax Credit (DETC). As of June, 2024 there were 40 certifications, demonstrating that the certification process is streamlined and working. The data collected is safeguarded. Staff from MassAbility’s Department of Finance certifies individuals for both the DETC and the federally-based Work Opportunity Tax Credit (WOTC). The company/employer who has employed a person with a disability for a year gets a unique identification number, checks a box for DETC, and submits a photocopy of the employee’s certification with its tax return. This is the first tax year that employers can claim the
Chairperson: Steve LaMaster
Looking ahead A future goal is to record council member videos describing their experience with the SRC and personal areas of focus.
Information about how to apply for the DETC has been shared by the BEO Committee with the Executive Director of the Massachusetts Clubhouse Coalition (MCC), and it was subsequently presented at a monthly employment forum by the MCC. While MassAbility awaits a name change for the active marketing of the DETC to start, it is now able to be shared “word-of-mouth”. Once MassAbility’s name change is completed and the full marketing campaign begins, the capacity to market the Tax Credit in a more formalized and topics to include the public vocational rehabilitation system, robust manner is anticipated. The BEO Committee has recommitted to assisting and advising to the continued rollout of this work incentive.
Information about how to apply for the DETC has been shared by the BEO Committee with the Executive Director of the Massachusetts Clubhouse Coalition (MCC), and it was subsequently presented at a monthly employment forum by the MCC. While MassAbility awaits a name change for the active marketing of the DETC to start, it is now able to be shared “word-of-mouth”. Once MassAbility’s name change is completed and the full marketing campaign begins, the capacity to market the Tax Credit in a more formalized and robust manner is anticipated. The BEO Committee has recommitted to assisting and advising to the continued rollout of this work incentive.
Assess and enhance current strategies and mechanisms to support Job Seekers in pursuing selfemployment vocational goals. The Business and Employment Opportunity Committee
Training for Counselors 2. Update, Develop, and Make Available Internal and External Self-Employment Resources 3. Create a New Role Focused on Self-Employment:
- Choose and Implement Foundational Self-Employment Training for Counselors
- Update, Develop, and Make Available Internal and
The Business and Employment Opportunity Committee received several updates from MassAbility over the year, and provided information from a committee member on the existence and training/resources available from an organization supporting Self-Employment, the VCU- RRTC’s Center on Self Employment. MassAbility has been working with a consultant to identify the most salient trends in Self-employment which has thus far generated four recommendations, as follows:
- Strengthen Partnerships with Incubators, Entrepreneurship Communities, & Academic Institutions
Diversity, Equity, Inclusion & Accessibility Council
SRC Representative: Douglas Mason
The Diversity, Equity, Inclusion, and Accessibility Council is an executive body related to the DEIA strategy and implementation plan. The Council provides a space for problem-solving, prioritization, collaboration, idea generation, and peer support.
the voice and choice of Individuals that we serve, as well as their family members, are front and center in the design, development and delivery of services and supports. Advancing equity in the workplace for individuals with disabilities by ensuring that individuals with disabilities have equal opportunities to lead at every level.
Progress Membership on the Council consists of a representative
Membership on the Council consists of a representative from each Employee Resource Group as well as members of the public. Theoretically, by including a representative from each employee resource group, there is representation from the full staff at MassAbility. Through collaboration with management, the Council developed a DEIA Scorecard which is used to assign responsibility to specific individuals in order to monitor progress. It also allows the councill to prioritize the plan-specific actions that are necessary for implementation.
efforts, and addressed structural challenges to improve overall Council efficiency.
Executive Committee
Chairperson: Heather Wood
Throughout FY24, the Executive Committee prioritized broadening the SRC’s membership to represent a wider spectrum of backgrounds. A key recommendation was to work closely with MassAbility to recruit job seekers and other stakeholders from communities required by federal regulations, including unserved and underserved populations, individuals with disabilities, and business representatives. To advance this goal, we partnered with the National Association of State Head Injury Administrators (NASHIA) and established an ad-hoc Membership Committee. This committee has been instrumental in identifying outreach strategies and developing training and orientation materials for current and future Council members. The Executive Committee is also
The Executive Committee ensures the Council acts in accordance with federal and state vocational rehabilitation regulations; manages the affairs of the Council in the interim between meetings; reviews the appointment categories the Council has vacant and maintains a list of potential candidates to fill the vacancies; and submits selected candidates for the following year to the Governors for consideration.
The Executive Committee ensures the Council acts in accordance with federal and state vocational rehabilitation regulations; manages the affairs of the Council in the interim between meetings; reviews the appointment categories the Council has vacant and maintains a list of potential candidates to fill the vacancies; and submits selected candidates for the following year to the Governors for
Participant Satisfaction/ Needs Assessment Committee
Chairpersons: Heather Wood & Dawn Clark
The Participant Satisfaction/Needs Assessment Committee ensures job candidate perspectives are included in the process of evaluating vocational rehabilitation (VR) services. MassAbility and the SRC jointly conduct an annual needs assessment; resultant information and findings are incorporated into the VR section of the Massachusetts WIOA Combined State Plan, strategic planning efforts, and the agency’s quality assurance activities. The Committee provides the agency with detailed information regarding the needs of participants served by MassAbility, and fulfills the federal requirements that the agency and the SRC jointly conduct a needs assessment at least every three years. As part of this process, a Participant Satisfaction Survey is also sent annually to consumers with closed cases to gauge their satisfaction with Career Services received through MassAbility.
Reconvening of the PSNAC The PSNAC last met in August 2023, before its chair,
The PSNAC last met in August 2023, before its chair, Ronaldo Fuji, stepped down from the SRC to focus on
work responsibilities. With no replacement at the time, the Participant Satisfaction/ committee remained inactive through late 2023 and early 2024.
Following a survey conducted by NASHIA after the March Quarterly meeting, members emphasized the importance of the consumer survey and noted that spring was a critical time to begin drafting recommendations for MassAbility. Recognizing the need for consumer insights, the SRC decided to resume regular PSNAC meetings. Dawn Clark volunteered to chair the committee, but after the first meeting, she was unable to continue. Subsequently, SRC Chair Heather Wood took over as interim chair.
Broadening the PSNAC’s Mission and Work At its May meeting, the committee expanded its focus
was discussed.
Review of Survey Results The committee reviewed results from the Participant
Looking Ahead Initially planning to meet quarterly, the committee revised
Looking Ahead Initially planning to meet quarterly, the committee revised its schedule to bimonthly meetings. Going forward, meetings will alternate between reviewing Consumer Experience Survey results and results from the Staff Experience, Business, and Provider/Vendor Surveys.
Supported Committees through the SRC Recommendation Process Committee members reviewed and discussed MassAbility’s
Committee members reviewed and discussed MassAbility’s responses to the SRC FY24 recommendations, evaluating the progress at each State Plan meeting. A final SRC FY24 Recommendation document was developed and shared with all members.
Throughout this process, members had the opportunity to share and discuss thoughts and ideas on diversity, equity, inclusion, and accessibility. The committee emphasized the importance of continually addressing these critical issues.
Provided input to the Workforce Innovation and Opportunity Act (WIOA) Massachusetts Combined State Plan State Plan In December 2023, MassAbility staff presented a progress
State Plan State Plan In December 2023, MassAbility staff presented a progress update on the overall State Plan to the entire SRC body. The State Plan Committee members appreciated the informative presentation by MassAbility’s staff liaisons, who have been consistently providing updates and research to the committee.
In February 2024, two members of the State Plan Committee attended and provided comments at the 2024 WIOA State Plan Public Listening Sessions.
Supported the SRC FY25 Recommendation process In February 2024, the committee drafted the schedule and tasks for the State Plan and Annual Reports, along with guidelines for FY25 State Plan recommendations.
Chairperson: Joe Belil
The committee also explored outreach strategies to engage the MassAbility community. Through the Office of Learning and Community Engagement’s Spring Newsletter, the State Plan Committee invited the MassAbility community to provide input and recommendations on how Career Services can better support the disability community. The committee remains enthusiastic about continuing discussions on enhancing the recommendation process to ensure alignment with DEIA (Diversity, Equity, Inclusion, and Accessibility) principles.
The committee also explored outreach strategies to engage the MassAbility community. Through the Office of Learning and Community Engagement’s Spring Newsletter, the State Plan Committee invited the MassAbility community to provide input and recommendations on how Career Services can better support the disability community. The committee remains enthusiastic about continuing discussions on enhancing the recommendation process to ensure alignment with DEIA (Diversity, Equity, Inclusion, and Accessibility) principles.
Recommendations
Consult with MassAbility to prepare a proposal to restructure the SRC committees by merging redundant ones, establishing distinct objectives, harnessing technology, and offering training to boost productivity and impact.
Join us.
MassAbility to provide an overview of DEIA work across the agency to SRC members, to help educate on current efforts and identify areas of meaningful partnership with the SRC. One area that the MassAbility could partner with the SRC on DEIA is in the review of in-development training modules.
MassAbility to provide an overview of DEIA work across the agency to SRC members, to help educate on current efforts and identify areas of meaningful partnership with the SRC. One area that the MassAbility could partner with the SRC on DEIA is in the review of in-development training
This SRC will advise MassAbility on strategies to enhance business and employer awareness of the Disability Employment Tax Credit (DETC): a statesponsored incentive to promote employment of people with disabilities.
MassAbility has been involved in the receipt of a year-long examination of national best practices in self-employment of people with disabilities, the final recommendations of which are expected in October 2024. The SRC will then work with MassAbility to involve stakeholders in presenting it’s findings
MassAbility has been involved in the receipt of a year-long examination of national best practices in self-employment of people with disabilities, the final recommendations of which are expected in October 2024. The SRC will then work with MassAbility to involve stakeholders in presenting it’s findings
then work with MassAbility to involve stakeholders in presenting it’s findings and discuss a future MassAbility self-employment strategy to support Job Seekers with disabilities in pursuing self-employment vocational goals.
MassAbility
Boost employee productivity Improve employee retention
Hire people Not a chance.
Hiring people with disabilities
with disabilities? Not a risk.
increases employee productivity
Not a gamble.
by 72% and improves employee
It’s a smart move
retention by 90%
for businesses that want to grow.
Attract more customers
Building a life on your own terms
MassAbility’s Home and Community Life services empower you to participate
in your community and build a better life on your own terms. We partner with
you to expand what’s possible for adults and youth with disabilities, providing
you with the support, technology, and training you need to become self-
sufficient. Together, we’re breaking down barriers to create a Massachusetts
Home +
that’s truly equitable, accessible, and inclusive.
Community Life Home and Community Life services
Our programs and services include
+ Turning 22 youth transition + Accessible housing registry to adult human services
+ Assistive technology training, + Supported living and devices, and resources
home care + Community-based residential,
+ Independent living centers day, and support services for people with brain injuries
+ Home modification loans + Moving Forward Program
By the Numbers
+ 5,161 served by Independent + 1,258 individuals received
Living Centers brain injury services
+ 535 served by Turning 22 + 1,148 individuals received
Services home care
+ 1,323 individuals received + 319 received protective services
Assistive Technology
+ 966 received services from the + 297 indivduals received Moving Forward Program
Supported Living sevices
Embracing Creativity and Self-Acceptance After Brain Injury Serina Gordon
Serina Gordon
Serina’s recovery from a brain injury is a tale of resilience, self-discovery, and purpose. Confronting initial fears of inadequacy head-on, she embraced her transformed self with unwavering determination.
right now.” Robert recommended that she seek the assistance of a case manager, which would later transform her life. He explains, “She’s got a case manager that obviously listens to her. She feels heard, she feels supported, and she’s making great gains.”
right now.” Robert recommended that she seek the assistance of a case manager, which would later transform her life. He explains, “She’s got a case manager that obviously listens to her. She feels heard, she feels supported, and she’s making great
opportunity she had never once thought was attainable.
“Everything changed when Catherine Gonzalez came into my life through Community Rehab Care,” Serina said. “She is just a breath of fresh air that helps me keep things in order so that when I think about any tasks
“I was always afraid of not being good enough,” Serina shared. “After my brain injury, I thought, if I’m going to be a perfectionist, I’m going to be a perfectionist about making a mess and make a perfect mess. As messy as I can.”
Seeking Support and Community
Notably, Robert Mendel, a Regional Program Coordinator with SHIP, became pivotal in her journey. “She was facing eviction from her apartment because she hadn’t followed through with the home inspection,” Robert said. “I met with her, and SHIP intervened with housing. We got things settled and from there we got her case management support.”
Inspiring Others Through Her Adversity
that I have, I don’t go into an instant freak-out mode.” Since working with Catherine, Serina has embraced support and has been able to navigate the challenges of daily tasks and single parenthood with grace and resilience.
“When I realized my story spoke to people and inspired them, I got over feeling self-conscious about my words. I’m going to stumble and ramble, but there is a message in there and it’s a message of love. I think it’s something desperately needed in the world today”.
Opening doors
If your ability to work is limited because of a disability, MassAbility’s Disability
Determination Services (DDS) division is here to help determine if you are eligible for disability benefits.
You can apply for Supplemental Security Income (SSI) and/or Social Security Disability Insurance (SSDI) through the Social Security Administration (SSA).
SSA works to assess your situation and eligibility. If you are determined eligible,
DisabilitySSA sends your application to DDS, and we will work with you to gather necessary
information, make a determination, and return your application to SSA for you to get the assistance you need.
If you are found to be disabled, you may also be eligible for health care coverage
Determination Services
through Medicaid and Medicare. For many Massachusetts residents like you, DDS
is part of our team that can improve your quality of life by helping you live more independently.
By the Numbers
- Number of claims processed for + Number of continuing review individuals applying for SSI/SSDI claims successfully completed by
benefit: 60,453 DDS : 13,776
+ Number of claims received: + Number of initial claims 60,305 processed by DDS: 38,512
+ Claims processed accurately: + Percentage of claims allowed by 97% DDS: 44%
Massachusetts SSI/SSDI Summary
+ Total MA Population: + Annual SSDI Benefits Paid: 7 million $3.34 billion
+ MA SSI Recipients, 2023: + Annual SSI Benefits Paid: $1.31 164,783 billion
+ MA SSDI Recipients, 2023: 190,364
My INTERNSHIP with MassAbility
Michael D’Antoni shares his experience working as a marketing intern at MassAbility
I started my internship at MassAbility with the Communications team at the beginning of January 2024.
I began by meeting my team and being walked through what I’ll be doing as an intern, meeting other MassAbility staff, and setting specific career goals for my internship. I helped the agency create campaigns that shared their mission and vision.
Every week, my supervisor provided a writing prompt or task for me to complete. I took part in researching, writing, and editing a PowerPoint presentation and a writing assignment looking into artificial intelligence (AI) in career services. I write drafts and then share them with my co-workers and supervisor, who provide feedback. My work was shared with the team during team meetings, and we found ways to use it in agency campaigns and communications.
I spent time reading about MassAbility so I could understand the agency’s work we do and help better contribute to the content that the team created.
I enjoyed my internship at MassAbility. Working from home allowed me to be more flexible and has made working more accessible. The feedback I received from my supervisor has helped me improve my work. The general atmosphere of meetings with everyone was relaxed, but work was always getting done.
“ I worked with team members to create content we could share on MassAbility’s social media. The team helped me understand the platform and showed me ways to contribute to video pre-production and production.”